Shipping & Handling
THANKS FOR SHOPPING WITH US!
We have fulfillment centres in the US, Europe and Asia, so when you shop with us we'll do our best to ship your products from the closest fulfillment centre in order to minimise your wait - however, if the product you bought is out of stock in the closest fulfillment centre, it may be shipped from afar, so please bear with us!
Before ships out we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The average processing time is approximately 3 business days. However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be 5-10 business days.
• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.
PLEASE CONTACT US IF YOU DON'T RECEIVE YOUR PARCEL WITHIN 30 DAYS OF YOUR ORDER.
WHO DO WE DELIVER TO?
We currently ship worldwide. All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined by the location and fees will be presented to you at the checkout page.
Please be advised that under no circumstance would an international customer have to pay an additional fee for postage upon collection of a parcel from the courier. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.
For the countries that we deliver to outside of the EU, due to our current courier shipment agreement for all countries outside of the EU including Africa, Asia, South America, Caribbean and Australia there is a 1.5kg limit per package which unfortunately under no circumstance can be waived.
It is the customer’s responsibility to ensure that all of the order details are correct which include the correct sizes, colours and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer’s responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcel delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the parcel.
We suggest that you write a safe place option or a specific delivery request as a signature may not always be required for delivery of the parcel. If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.
Dependent of your method of payment, you can have your parcel shipped to an alternative address. You must ensure that the full address details are included, such as the company organisation or name. You can use any available address line to provide additional details such as company name or other specific address information. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered to otherwise this may prevent an order from going through successfully. An alternative shipping address worldwide can be selected with this method of payment alongside 3D security obtained by the bank. When using PayPal the billing address must be registered, verified and confirmed by PayPal on the account and the shipping address must be in the same country of billing registration.